I received my FriendshipCollar and...

I want to exchange my FriendshipCollar for a different size.

We can happily exchange your FriendshipCollar for a different size that is more comfortable for your pooch.

However we are not able to change it for a different design.

Please return the COMPLETE FRIENDSHIPCOLLAR SET (Collar & Bracelet) in the packaging along with the PACKING LIST included with your order to the address below.

Please write EXCHANGE on the paperwork along with the size you would like to exchange your FriendshipCollar for.

ADDRESS

FriendshipCollar SA
42 Lonehill Village Estate
The Straight
Lonehill
Johannesburg
2191

We can’t wait to see you wearing your matching accessories soon!

I would like to return my FriendshipCollar.
We hope that you and your pet love your FriendshipCollar purchase however we guarantee to refund any item purchased on our website that you are not completely happy with – providing you return it to us in a saleable condition – by post within 7 days of receipt.

You are required to return unwanted orders at your own cost.

Please return the COMPLETE FRIENDSHIPCOLLAR SET (Collar & Bracelet) in the packaging along with the PACKING LIST included with your order to the address below.

Please write RETURN on the paperwork.

ADDRESS

FriendshipCollar SA
42 Lonehill Village Estate
The Straight
Lonehill
Johannesburg
2191

Refunds will be credited to your original method of payment. Your refund amount will exclude shipping costs.

Please also note that items must be returned with all of the packaging intact.

We will notify you when we have received your return and we aim to process refunds within 5 working days and funds can take up to 10 days to be credited to your card.