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If your FriendshipCollar is not the perfect fit, we can happily exchange this for the correct size. We want your bestie to be super comfortable and we don’t want them to have to grow up too quickly!
We cannot exchange orders that are older than 30 days. In order to exchange your FriendshipCollar, the whole set (including the bracelet) would need to be returned back to us, in a sale-able condition, no extra holes punched, puppy drool or bite marks please! We are not responsible for return postage. However we will re-ship the correct size out to you free of charge.
If you are buying a FriendshipCollar for a friend, and need a little help with the sizing of their pooch, you can always purchase a FriendshipCollar Gift Card, so they can choose the correct size for their pup themselves, it makes the pawfect gift!
We know that you are going to LOVE your FriendshipCollar so much, but in case your purchase doesn’t work out, we are able to refund you for your order up to 14 days after purchase. After 14 days we are only able to offer a Gift Card for returns, for use at FriendshipCollar.com
FriendshipCollars sent back to us must be returned with all of the packaging intact, in a sale-able condition, so please do not send us back collars with any extra holes punched, or covered in puppy drool or bite marks please!
Refunds will be credited to your original method of payment. Your refund amount will exclude shipping costs. We aim to process refunds within 5 working days and funds can take up to 10 days to be credited to your card.